Warranty Information

Warranty

  1. NO RECEIPT, NO WARRANTY.
  2. Warranty applies only to products purchased from RANKONE, which can be identified by serial number or order information
  3. Items purchased from RANKONE are covered by warranty from the date of purchase for (12) months (unless stated otherwise) against manufacturing defects, by reason of design, materials or workmanship.
  4. With-in the warranty period, defective items are subject for REPAIR only. The decision for replacement will depend on the distributor/manufacturer of the defective item.
  5. Warranty does not cover software or virus problems. RANKONE will not be held liable for loss of program(s) or data(s) stored in hard disk drives. The client is responsible of having their data backed-up before requesting for service.
  6. Warranty is void:
    1. If the Item has been damaged brought about by accident, misapplication, misuse or any abnormal causes (animal/insect bites or wastes on parts, use of wrong voltage, damage caused by use of non-original inks on printers, damage caused by fire, floods, earthquakes and other incidental events.
    2. If the Item has physical damage.
      (chipped or cracked parts, bended pins on motherboards, hard disk & optical drives)
    3. If the warranty seal has been tampered with or altered in any way.
    4. If the item is repaired or serviced by others besides us.
    5. If the product serial number has been altered or removed.
  7. Items not covered by Warranty:
    * CD-R / CD-RW / DVD-R discs, diskettes, glass filters, computer covers, microphones, chairs, tables, Inks & Toners (original, compatible & refill), printer Heads, calculators, Mouse, mouse pads, keyboards, Papers (Bond, copy, photo, thermal, continuous forms…), chassis fans, CPU fan, casings, Memory cards (SD, MMC, Smart Media, XD, Compact Flash…), Zip disks, cables (IDE, audio, UTP, power, modem…) speakers, RJ 45 connectors, Thumb Drives and Free Items.
  8. There will be no On-site services and lending of backup units unless agreed upon in writing.
  9. Warranty is valid for the original purchaser only.

Warranty Limitations:

In no event will our company or its suppliers be held liable to the client for any direct, indirect, special, consequential or incidental damages arising from the use of any product or documentations like computer hard wares, soft wares, accessories, upgrades, etc. including any lost profit, or in any claim by any party, even if a representative of our company or its suppliers has been advised of the possibility of that damage.

We will not be held liable for delays on items sent to third party manufacturing either for repair or replacement.

We will not be held liable for computer units seized or confiscated by authorities due to unlicensed and illegal software.